Privacy Policy for First Response Medical

Effective Date: 17.12.2024

1. Introduction

First Response Medical ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our medical delivery services or interact with our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, contact information (address, phone number, email), date of birth, and any other information you provide when placing an order or creating an account.
• Medical Information: This includes information about your health condition, medications, and prescriptions, which is necessary to fulfill your orders and ensure safe delivery.
• Payment Information: We collect your payment card details or other payment information to process transactions.
• Website Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, pages visited, and referring website.

3. How We Use Your Information

We use your information for the following purposes: 

• Providing and Improving Services: To process your orders, deliver your medical supplies, and enhance our services.
• Communication: To contact you about your orders, provide customer support, and send you relevant updates.
• Payment Processing: To process your payments and prevent fraud.
• Website Analytics: To analyze website traffic and improve user experience.
• Legal Compliance: To comply with applicable laws and regulations.

4. Disclosure of Your Information

We may disclose your information to the following third parties:

• Delivery Partners: We share your delivery information with our trusted courier partners to facilitate delivery.
• Healthcare Providers: We may share your medical information with your healthcare providers as necessary to coordinate your care.
• Payment Processors: We share your payment information with secure payment processors to complete transactions.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access controls, and regular security assessments.

6. Your Privacy Choices

You can:

• Access and Correct Your Information: You can request access to and correction of your personal information.
• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time.
• Delete Your Account: You can request to delete your account and associated information.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you as required by law.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

First Response Medical Logistics service@firstresponsemedical.co.uk